Services

100% Refund
More than 7 days before the event: Full refund; no cancellation fee.
90% Refund
24 hours before the event: A 90% refund will be issued.
50% Refund
24 to 12 hours before the event: A 50% refund will be issued.
No Refund
Less than 12 hours before the event: No refund will be issued.
Special Dates
13th & 14th Feb, 25th Dec, 31st Dec, and 1st Jan: No refund will be provided for cancellations on these dates due to peak demand (Valentine's Day, Christmas, and New Year).
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No refunds will be given if the customer refuses the delivery or execution of the event.
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No refunds are applicable once physical decoration work has actively begun on-site.
Force Majeure: In the case of natural disasters, government-imposed restrictions, or unexpected safety lockdowns, custom refunds or full rescheduling windows will be offered depending directly on technical vendor agreements and structural conditions.