At FUNPRO, we strive to ensure a smooth and satisfactory shopping experience for all your celebrations. This Return & Refund Policy outlines the conditions under which returns, cancellations, and refunds are processed.
1. Eligibility for Returns & Refunds
Refunds or replacements may be issued under the following circumstances:
-
The product delivered is incorrect (does not match your order).
-
The product delivered is damaged or defective upon arrival.
-
The order is cancelled by the customer within the permitted cancellation window.
-
The order is cancelled by FUNPRO due to unforeseen circumstances.
2. Cancellation Policy
Orders may be cancelled within 24 hours of placement:
-
Pre-shipment: If the order has not been shipped, it will be cancelled and a full refund will be issued.
-
Post-shipment: If the order has already been dispatched, cancellation is not possible. You may refuse delivery, and the order will be treated as a return.
Note: Refunds for refused deliveries are initiated only after the product is received back at our warehouse.
3. Return Process
If you receive a damaged, defective, or incorrect product, you must initiate a return request within 14 days of delivery.
4. Refund Timeline
-
Quality Check: Returned products undergo a quality check upon receipt (typically within 5–7 working days).
-
Credit: Upon successful verification, the refund will be processed to your original payment method within an additional 5–7 working days.
5. Important Notes
-
Verification: Refunds are only processed after the product is received and verified.
-
Banking Delays: Reflection in your account may vary based on your bank or payment gateway processes.
-
Right of Refusal: FUNPRO reserves the right to decline refunds if the returned product does not meet the eligibility criteria.
6. Contact Us
For any queries or assistance regarding returns or refunds, please contact us at:
7. Closing Note
We value your trust and are committed to resolving your concerns efficiently to ensure a seamless experience with FUNPRO.
